PartnerMic Easy Line Tips

I do not hear any sound from the PartnerMic

• PartnerMic is switched off.
  • Make sure the device is turned on and fully charged.
• PartnerMic is not paired with the hearing aids.
  • To redo the pairing procedure you can manually activate the pairing mode by pressing the pairing button.
    • Place the PartnerMic within 10 cm (4 inches) range from the hearing aid
    • Press the pairing button
    • Pairing is complete when the indicator light turns green
• The distance between the PartnerMic and the hearing aids is too great.
  • Have the person wearing the PartnerMic move closer.
• An obstacle is preventing transmission.
  • Depending on the material (e.g. the human body), line of sight may be necessary.

I hear drop-outs during audio transfer

• PartnerMic is too far away from the hearing aid or shielded by an obstacle (e.g. human body).
  • Do not exceed the maximum distance and adjust the device orientations.

The volume during streaming is not comfortable (too low or too high)

• The volume levels are not set correctly.
  • Adjust the volume using the multi-function button on your hearing aid or the Remote Control functions within the Easy Line Remote App or the Easy Line Remote Control

There is too much noise, I cannot understand the speaker

• Your hearing aid microphones are set too high.
  • Reduce the hearing aid volume by a pressing the multi-function button on your hearing aid, or adjust using the Easy Line Remote Control or App
• PartnerMic is not worn correctly.
  • Place the PartnerMic closer to the mouth of the speaker (20 cm / 8”) and make sure it is not tilted beyond 45°. Clothing should not cover the PartnerMic.
• The settings of your hearing aids are not right.
  • Please ask your hearing care professional to finetune your hearing aids.